We offer a 30 day Money Back Guarantee on every product we offer. Please call customer service at 619-449-3844 extension 48, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date.
Return merchandise with RMA number to:
Micro-Mode (print RMA number Here) 1870 John Towers Ave. El Cajon, CA 92020
NOTE: Refunds sent with no RMA number will be returned to sender.
Order Cancellation Policy:
Please submit any cancellation via email to sales@micromode.com, or call on our business phone at 619-449-3844.
Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.
Warranty Policy:
Shipping Costs
Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped UPS Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.
Warranty Procedure
We suggest you contact our tech support team first by calling 619-449-3844 to determine whether the item is indeed defective before shipping. Then make a return merchandise authorization (RMA) request. See Return Policy for more details.
One-Year Warranty
Micro-Mode warrants its products against defects in workmanship and materials for one year, and will repair or replace any product or part that is proven to be defective. This warranty is void in cases where the product has been modified, or subject to conditions exceeding the specifications, or has been disassembled by persons other than those authorized by Micro-Mode. All warrenty returns must be authorized by Micro-Mode.
Micro-Mode reserves the right to make changes to any of its products without incurring any obligation to make the same changes to units previously purchased.
